> For the complete documentation index, see [llms.txt](https://documentacao.aheadsistemas.com.br/ahead-sistemas/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentacao.aheadsistemas.com.br/ahead-sistemas/crm/tabelas/pcprta002.md).

# Motivos Rejeição

É necessário informar um <mark style="color:red;">**motivo**</mark> de rejeição quando um lead é colocado na **Situação** de **"Não qualificado"** ou **"Perdido"**

![](https://1072149132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MdvnqPlsYgAfYT8HNBG%2Fuploads%2Flb8C6jAhQjOzPu7BjpEI%2Fimage.png?alt=media\&token=f5b309a6-52ec-4943-862e-f0000189d0d8)

![](https://1072149132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MdvnqPlsYgAfYT8HNBG%2Fuploads%2FiqBCSWNQCDdBNay2zIBO%2Fimage.png?alt=media\&token=2a65402d-6b2c-402d-8372-6c3e9f66bbb7)

{% hint style="info" %}
**Caminho até lá:** <img src="https://1072149132-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MdvnqPlsYgAfYT8HNBG%2F-Me-iIZNCogQUzysqL8F%2F-Me-q28mwI7EVjkHAz-d%2FScreenshot_6.png?alt=media&amp;token=2efcc380-a2b6-4e0e-ac4f-c9ddded3ebb4" alt="" data-size="original"> **CRM** ➔ **Tabelas** ➔ **Motivos Rejeição**
{% endhint %}

![](https://1072149132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MdvnqPlsYgAfYT8HNBG%2Fuploads%2FrC6ERnaqAa3lLVUDQiZh%2Fimage.png?alt=media\&token=a846d357-4678-44a1-81e5-657c6315e77c)

**1)** Clicar em "**Novo Registro**"&#x20;

![](https://1072149132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MdvnqPlsYgAfYT8HNBG%2Fuploads%2FkChxUblWygjxOmq5HpZj%2Fimage.png?alt=media\&token=bcf354d8-61a9-4dd1-8c4c-d8d2a8596365)

**2)** Completar os campos de "**Código**" e "**Descrição do Motivo**" de acordo com o que for <mark style="color:red;">**concordado internamente**</mark>

![](https://1072149132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MdvnqPlsYgAfYT8HNBG%2Fuploads%2FKFLybvmbEks6frHiod2O%2Fimage.png?alt=media\&token=b336a63d-87e9-4c19-b656-d3d17dde4584)

![](https://1072149132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MdvnqPlsYgAfYT8HNBG%2Fuploads%2F9jgOOPNMaPGF3IhtE50d%2Fimage.png?alt=media\&token=c6a03227-1a8b-4371-98dc-995c5bdad89c)

**3)** Clicar em "**Salvar**" e pronto!

![](https://1072149132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MdvnqPlsYgAfYT8HNBG%2Fuploads%2F8ZwDGPDkbbkT2ARlWaN7%2Fimage.png?alt=media\&token=1ee70943-af4d-444c-af19-6cc23a68c6d2)